At Abundara LLC, we want families to feel confident when shopping with us. This policy explains the general requirements for returns, exchanges, refunds, damaged items, and order cancellations.
1. Return Window
Eligible products may generally be returned within 30 days of delivery.
To qualify for a return, an item should:
- Be unworn and unused
- Be unwashed
- Remain in substantially the same condition in which it was received
- Have original tags attached where applicable
- Include original packaging where reasonably possible
- Be free from stains, odors, alterations, or customer-caused damage
- Include valid proof of purchase or order information
Products that do not meet these requirements may not qualify for a refund.
2. Starting a Return
Before returning merchandise, please contact:
Please provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photos if the product arrived damaged, defective, or incorrect
If your return is approved, we will provide available return instructions.
Please do not send merchandise back without contacting us first.
3. Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
We recommend using a tracked shipping service for returns.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible.
Please provide your order information and clear photos showing the issue.
Depending on the circumstances, we may provide:
- A replacement
- A refund
- Return authorization
- Another appropriate resolution
5. Non-Returnable Items
Certain items may not qualify for return, including:
- Worn products
- Washed clothing
- Products damaged after delivery
- Items with stains or odors
- Products missing original tags where applicable
- Items returned outside the applicable return period
- Final-sale products
- Personalized or customized products, if offered
- Items that cannot reasonably be resold for hygiene or safety reasons
6. Exchanges
Exchanges may be available depending on inventory.
If you need a different size, color, style, or product, contact hello@abundara.shop.
In some cases, you may need to return the original product and place a new order.
Replacement availability cannot be guaranteed.
7. Refund Processing
After an approved return is received and inspected, an eligible refund will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
8. Refund Amount
Approved refunds generally cover eligible merchandise.
Original and return shipping charges may not be refundable unless:
- We sent the wrong item
- The product arrived damaged
- The product was defective
- We otherwise approve reimbursement
- Applicable law requires otherwise
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
Cancellation may no longer be available once an order has entered processing, fulfillment, or shipping.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If a package is returned due to an incorrect address, incomplete address, refused delivery, or failed delivery attempts, additional shipping charges may apply where permitted.
11. Contact Us
Abundara LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA
Email: hello@abundara.shop
Phone: +1 (307) 672-3422
